If you specify a SolidNetWork License serial number when installing, SolidWorks Installation Manager identifies that computer as a SolidNetWork license client. SolidWorks Installation Manager prompts you for the SolidNetWork license manager computer name and port number to connect the client to the license manager.
The contact information doesn't match what is already associated with the serial number when the product was registered. This can happen if there is a change to your name, the company name, or your address after the product was registered. Keep your contact information up-to-date using Register Once. There, you can add an account with your current information, register products to that account, and delete your old accounts, or those with outdated information.
Otherwise, visit AVA (Autodesk Virtual Agent) to resolve the issue and automatically receive an activation code or connect with an agent. Provide your serial number, request code, and contact information
Over time computer hardware gets old, and as a result it needs to be replaced. Although new gear can be exciting, it comes with the hassle of transferring your software. When we change the hardware running SOLIDWORKS, be it a client with a stand-alone license or a server running the SolidNetWork License Manager, it will require us to deactivate the serial number used for the installation.
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